Community guidelines
Last updated: 16th February 2020
Using Wangie
What is Wangie?
The Wangie platform is a lifestyle conversation platform with know-how of emotional wellbeing, psychology and mindfulness.
It's a space where you can talk anonymously and openly, where there is always someone to talk to, but when therapy is not what you think of or need.
What is Wangie’s mission/goal?
Our mission is to create a space where there is always someone to talk to, filled with experts and mentors from various fields, and people from all walks of life - talking anonymously with no judgment.
How can I start using Wangie?
You can download our App through the App Store. We are only available on iOS for now.
Who is Wangie for?
For anyone who wants to talk and listen. Remember that in order to use our platform you need to be at the legal age in your country.
Is there a limit to how long I can use Wangie?
There is no limit in place although we recommend you take breaks and are mindful of your screen time. It’s good to get off your phone every few hours and rest.
I’m going through/I’m in a crisis. Can you help me?
We do not have tools or training to help people in crisis. The only way we can assist you if you are going through a crisis is to provide you with a phone number to people trained in helping with such situations. Ask in any of our rooms and the number will be provided to you. We might be able to offer such assistance in the future.
Can I advertise my business on Wangie?
If you would like to find out please send us an email at hello@wangie.app
Are there any subjects that are not allowed on Wangie?
Wangie is for TALKING. About anything you want and need to. But always remember: be sensible, kind and sensitive to other people.
Can I request a Room to be created?
We are growing fast and this is definitely something we want to enable as fast as possible! In the meantime if you would like to suggest a room please send us an email at hello@wangie.app and we will take it into account in our future room updates.
What if I go into a room and there’s no one there?
There is always someone on Wangie, that’s just what we are about :)
How can I find someone on Wangie?
We created Wangie to fight loneliness and to let people feel part of something bigger which is why there is no way to have direct conversations with other members at this point.
How can I find a Moderator on Wangie?
There are moderators in each room, so you can just type in a room whatever you'd like to ask them.
We can't guarantee that the same person will join the same room each time.
If you are in danger or there is any kind of urgency or emergency on your side please reach for specific help under 911 or you can ask for the number to a specific country helpline in any of our rooms.
Can I get therapy through Wangie?
We are unable to offer therapy. If you believe you need therapy you will need to find a platform or place that offers this kind of service.
Is Wangie free to use? / How much does it cost?
Having a conversation on Wangie is and always will be free. We will be creating premium features in the future but for now simply enjoy talking.
Your Account and Profile
I think someone has gotten hold of my login credentials/someone is using my account. What should I do?
Please send us an email at hello@wangie.app so that we can check what happened. We may put you in touch with our IT department depending on the situation.
Why do I need to provide my email?
Our Platform is fully anonymous and encrypted but we must have ways to be able to get in touch with Members. This also lets us verify that you are human.
I forgot my password or the email address I registered with. What do I do?
If you remember your email, you can reset your password by following the instructions in our app. If you've forgotten both email and password, please send us an email to hello@wangie.app and we will guide you through the recovery process.
Can I let someone else use my account?
This goes against our Privacy Policy which can be found here.
Can I let my underaged child use Wangie?
Wangie is for people who have reached legal age in their country. You can find the details in our Privacy Policy here.
My account got blocked. Can I do anything about it?
Please send us an email to hello@wangie.app and we will see what we can do to help.
My Account got blocked even though I didn't do anything wrong.
Sorry to hear that! Please send us an email with your account information (do not include your password) at hello@wangie.app and we will review the situation.
How do I remove my account?
Sorry to see you go! Please go into your profile tab and follow the instructions there.
Where is my information stored and who has access to it?
For information about how we store your details and who has access to it please read our Privacy Policy which can be found here.
How secure is my personal information?/How does Wangie protect my personal information?
For information on how we secure your personal information please read our Privacy Policy which can be found here.
MISC
I have a blog/website/project dealing with Mental Health and Wellness, can I partner up with Wangie?
We love partnerships! If you would like to partner with Wangie please get in touch with us at partnership@wangie.app. Any personal data you choose to provide will be processed in line with our Privacy Policy which can be found here.
What is the best way to leave my feedback?/I have a complaint about Wangie.
We are constantly growing and any feedback you provide is greatly appreciated. You can leave any comments you might have by sending an email to us at hello@wangie.app